Both tasks below must be completed
Task 1: Reading and understanding
Read, understand, and evaluate a straightforward document related to your work, for example a detailed letter, e-mail, short report, or leaflet. The document should have simple sentences and words that you are familiar with.
To do this you will have to:
understand the purpose of the document:
your assessor will advise you about purpose as part of the assessment instructions
This will help you understand purpose in the document when you evaluate it
pick out important ideas and key points in the document
evaluate the document and provide evidence as to how well it met its purpose, for example:
is it clear and easy to read?
does it contain all the information a reader needs?
does it present both sides of an issue?
does the style of the document, e.g. the kind of language, pictures, layout, graphics, support the purpose?
Task 2: Writing
Produce a document or related documents that convey several items of information, opinions, or ideas.
To do this you will have to:
decide who will read your document and your reason for producing it
choose a format that is appropriate to your readers and the subject matter, for example an e-mail or a letter
choose layout, order, words, and graphics (if appropriate) that make your piece of writing clear
select and include relevant information or ideas
present the information/ideas with some supporting detail in a logical order
use vocabulary, sentence structure, and punctuation to make your piece of writing clear at first reading
spell straightforward words correctly and use a dictionary, spellchecker, or thesaurus for words you are unsure of
Task 3: Speaking and listening
Either take part in either a straightforward discussion on a topic related to your work or give a short presentation on a work-related topic to one or more people. To do this you will have to:
express several pieces of information, opinions, or ideas clearly when speaking, for example:
giving sufficient information
ordering and linking the information, opinions, or ideas in a logical way when speaking
speak in a way that helps your listeners understand you easily, for example speaking loudly enough and at an appropriate speed or varying your tone
choose words that fit the topic and that your listeners can understand
use your body language to improve your spoken communication, for example smiling, using gestures, making eye contact
listen carefully to any questions from listeners and respond accordingly, for example by giving extra information or explaining a specialist word
pick out the main points another speaker is making
interpret the way other speakers use their voices and body language to help get their message across, for example the tone of voice that they use
listen carefully to what others say and ask questions to clarify anything that you do not understand